MOYENNE Shipping Policy
Welcome to MOYENNE. To ensure you have the best shopping experience, we provide a clear and transparent shipping policy. Please read the following information carefully before placing an order.
Shipping Coverage
We provide shipping services throughout Indonesia, including all major cities and rural areas.
Delivery Time
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Major cities (such as Jakarta, Surabaya, Bali, etc.): Usually delivered within 3–5 business days.
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Other regions: Generally require 5–7 business days. Some remote areas may take longer.
Note:
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Certain areas, especially remote islands or rural regions, may require longer delivery times or additional shipping fees.
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Delivery times may vary depending on peak logistics seasons, weather conditions, and traffic situations.
Shipping Fees
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Jakarta and Java Island: Shipping fees are charged based on distance and the logistics conditions of the destination.
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Other islands (outside Java): Shipping fees are charged based on distance and the logistics conditions of the destination.
We strive to keep costs transparent. All related fees will be displayed during the checkout process. We appreciate your understanding.
Order Processing Time
Our working hours are Monday to Friday (excluding national holidays).
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All orders will be processed within 24–48 hours after payment is received.
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Orders placed on weekends or national holidays will be processed on the next business day.
Processing times may vary due to factors such as product stock and payment verification. If there are special circumstances, we will contact you promptly and provide a solution.
Tracking and Status Updates
Once your order has been shipped, you will receive a tracking number and related information via email. You can monitor your shipment progress at any time.
You can also check your order status through our website or by contacting our customer service team.
Delivery Delays and Order Cancellations
We will do our best to ensure timely delivery. However, delays may occur during holiday seasons, bad weather, logistics peaks, or unforeseen circumstances.
If delivery cannot be completed due to force majeure (such as natural disasters or other external factors), we will cancel the order and process it in the system backend.
Shipping Address Confirmation
Please ensure you provide an accurate shipping address when placing your order. If a package cannot be delivered due to an incorrect address, MOYENNE will not be responsible for any additional costs incurred.
If you need to change the shipping address, please contact our customer service team immediately. However, once the order has been processed, we cannot change the shipping address.
Special Conditions
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For packages requiring a signature upon delivery, please ensure someone is available to sign for the package. If the package is returned due to no one being available to sign, you may be required to pay a re-shipping fee.
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If your package is damaged or lost during delivery, please contact our customer service team immediately, and we will provide a solution according to the situation.
Contact Us
If you have any questions about shipping or experience issues during the delivery process, please contact us:
Email: support@moyenne.id
Phone: +62 818 1899 8822
Address:
Ruko Northridge Business Center
Block C1/2, JL. Komp. BSD, Kel. Lengkong Kulon, Kec. Pagedangan,
Tangerang Regency, Banten 15331, Indonesia
Thank you for choosing MOYENNE! We are committed to providing efficient and convenient shipping services to ensure your shopping experience is smooth and enjoyable.